Privacy Policy

At Essex Clean Co, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you visit our website, request a quote, book a service, contact us, or otherwise interact with our business.

By using our website or services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

Information You Provide Directly

Full name
Email address
Telephone number
Property address
Billing address
Service requirements
Booking information
Property photographs submitted for quotations
Communications sent through our website, email, social media, or telephone

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Pages visited
Time spent on our website
Referring websites
Cookie and tracking data

Payment Information

Payments may be processed through third-party payment providers. Essex Clean Co does not store full payment card details on its systems.

2. How We Collect Information

We collect information when you:

Visit our website
Complete a contact form
Request a quotation
Book a cleaning service
Subscribe to marketing communications
Contact us via email, phone, or social media
Submit photographs or property information
Interact with cookies and website analytics tools

3. Why We Collect Your Information

We collect personal information to:

Provide cleaning services
Prepare quotations
Schedule and manage bookings
Process payments
Communicate with customers
Respond to enquiries
Improve our website and services
Maintain business records
Comply with legal and regulatory obligations
Prevent fraud and misuse of our services
Send marketing communications where consent has been provided

4. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

Performance of a contract
Compliance with legal obligations
Legitimate business interests
Customer consent
Protection of legal rights and interests

5. Sharing Information with Third Parties

We may share personal information with trusted third parties where necessary to operate our business, including:

Independent cleaning contractors assigned to your booking
Payment processing providers
Customer relationship management systems
Scheduling and booking platforms
Website hosting providers
IT and software service providers
Professional advisers, accountants, insurers, and legal representatives
Government authorities where legally required

We do not sell personal information to third parties.

6. Independent Cleaning Contractors

To fulfil bookings, Essex Clean Co may share relevant customer information with the cleaning professional assigned to your service. This may include:

Name
Contact details
Property address
Service instructions
Access information

Such information is shared solely for the purpose of delivering the requested service.

7. Marketing Communications

With your consent, we may send information about:

Promotions
Service updates
Special offers
Company news

You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.

8. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Improve website functionality
Analyse visitor behaviour
Measure website performance
Improve user experience

Users may manage cookie preferences through their browser settings.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

Deliver services
Manage customer relationships
Meet legal and tax obligations
Resolve disputes
Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

10. Your Privacy Rights

Subject to applicable data protection laws, you may have the right to:

Access your personal data
Correct inaccurate information
Request deletion of personal information
Restrict certain processing activities
Object to processing
Withdraw consent
Request data portability
Lodge a complaint with the relevant supervisory authority

Requests may be submitted using the contact details below.

11. Children's Privacy

Our services are intended for individuals aged 18 and over.

We do not knowingly collect personal information from children under the age of 18. If we become aware that such information has been collected, we will take reasonable steps to delete it.

12. Data Security

We implement reasonable technical and organisational measures to protect personal information against:

Unauthorised access
Loss
Misuse
Alteration
Disclosure

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

13. Third-Party Websites

Our website may contain links to external websites. Essex Clean Co is not responsible for the privacy practices, content, or security of third-party websites.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

15. Contact Us

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact:

Essex Clean Co
Email: essexcleanco@gmail.com
Phone: +44 7950 311061
Website: essexcleanco.com

If you are unhappy with how your personal information has been handled, you may contact the UK Information Commissioner's Office (ICO).